Accessibility for Persons with Disabilities
Our Mission & Commitment
Ensurco Insurance Group Inc. will make every effort to ensure that its policies, procedures and practices are consistent with the principles of dignity, integration, independence and equal opportunity by providing its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunities to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
Ensurco Insurance Brokers Inc. is committed to excellence is serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:
We will communicate with people with disabilities in ways that take in to account their disability. We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.
We will train staff to communicate with customers over the phone in clear and plain language and speak clearly and slowly. We will offer to communicate with customers by e-mail and mailings if telephone communication is not suitable to their communication needs or is not available.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services.
We are committed to providing accessible invoices/documents to all of our customers. For this reason, invoices/documents will be provided in the following formats upon request: hard copy or e-mail. We will answer any questions customers may have about the content of the invoice/document in person, by telephone or e-mail.
Use of Service Animals and Support Persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. Fees will not be charged for support persons for admission to Ensurco Insurance premises.
Notice of Temporary Disruption
Ensurco Insurance Group Inc. will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.
The notice will be placed at all public entrances and on our website at www.ensurco.ca
Training for Staff
Ensurco Insurance Group Inc. will provide training to all employees and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.
Training will be provided within 1 month after staff commences their duties.
Training will include the following:
*The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the
requirements of the customer service standard
*How to interact and communicate with people with various types of disabilities
*How to interact with people with disabilities who use an assistive device or require
the assistance of a service animal or a support person
*What to do if a person with a disability is having difficulty in accessing Ensurco
Insurance Broker services
*Ensurco Insurance Broker’s policies, practices and procedures relating to the
customer service standard
Staff and volunteers will be trained on policies, practices and procedures that affect the way services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
The ultimate goal of Ensurco Insurance Group Inc. is to meet and exceed customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are most welcomed and appreciated.
Feedback regarding the way Ensurco Insurance provides services to people with disabilities can be made by e-mail, verbally or by mail. All feedback will be directed to AODA representative Jaleh Ghaemi at email@example.com
. Customers can expect to hear back within 10 days.
Modifications to this or other Policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on persons with disabilities.
Any policy of Ensurco Insurance Brokers that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions about this Policy
This policy exists to provide a framework through which Ensurco Insurance Brokers can achieve service excellence for people with disabilities. If anyone has a question about the policy, or if the purpose of the policy is not understood, please contact:
Jaleh Ghaemi at firstname.lastname@example.org